SHIFT COORDINATOR + OPERATIONS MANAGER

Cleaning-specific workforce management

Ace's Shift Coordinator confirms shifts, handles call-outs, and finds replacements in minutes. His Operations Manager builds your weekly schedule, optimizes routes, tracks equipment, and manages supplies. You get a morning briefing. That's it.

FEATURE CAROUSEL

See the scheduling engine in action

From call-out coverage and proactive confirmations to checklists, GPS verification, and live schedule visibility, these are the workflows Ace runs every day.

SHIFT COORDINATOR

Photo inspections → client reports

Crew texts photos after cleaning. The Shift Coordinator turns them into client-ready reports automatically.

9:41

Andre Laurent

Text Message

Crew Member

Finished Meridian floors 1-3. Photos attached.

Just now

Ace

Photos received. Inspection report generated and sent to Sarah Chen at Meridian Office Park.

Just now

Text Message

↑

SHIFT COORDINATOR

Every task tracked. Every room verified.

Per-location checklists with item-level tracking. Crew complete tasks via text or the crew portal. Issues flagged instantly. Completion status on every shift.

Summit Medical

Main clinic | Cleaning checklist

3/5

Vacuum waiting room

Disinfect exam surfaces

Photo verified

Restock PPE dispensers

Empty biohazard bins📷

Photo required to complete

Mop all floors

Crew on shift

Maria Garcia

Clocked in at 6:02 PM

Quality

★★★★★

Last inspection: 4.8 avg

OPERATIONS MANAGER

Visual schedule with live coverage

See every shift, crew assignment, and confirmation status across the week at a glance.

Mar 22 – Mar 28, 2026←→

TodayAdd shift

Sun

4 shifts

Mon

4 shifts

Tue

4 shifts

Wed

5 shifts

Thu

5 shifts

Fri

6 shifts

Sat

—

4 schedule issues detected

View

Thursday, Mar 265 shifts

6:00 PM

10:00 PM

Meridian Tower - Floors 1-3

Ana

Confirmed

6:00 PM

10:00 PM

Summit Medical

Unassigned · 0/1

Unassigned

6:00 PM

10:00 PM

TechFlow HQ

Unassigned · 0/1

Unassigned

7:00 PM

11:00 PM

Bay Area Law

James Wilson

Confirmed

SHIFT COORDINATOR

Call-outs resolved without a single phone call

When someone can't make a shift, the Shift Coordinator finds a replacement, confirms it, and updates the schedule.

9:41

David Thompson

Text Message

Crew Member

Hey I can't make it tonight, my car broke down

Just now

Ace

Got it David, I'll find a replacement for Meridian Tower tonight. Hope you get it sorted.

Update: Fatou Diallo has been confirmed as your replacement for tonight. The schedule is updated.

Just now

Text Message

↑

SHIFT COORDINATOR

Every shift confirmed before you wake up

The Shift Coordinator texts your crew the day before each shift. Declines trigger automatic replacement.

9:41

Fatou Diallo

Text Message

Ace

Hi Fatou, you're scheduled for Meridian Tower tomorrow (Tue) 6:00 PM - 10:00 PM. Can you confirm? Reply YES or NO.

Just now

Crew Member

YES

Just now

Thanks Fatou, you're confirmed for Meridian Tower tomorrow at 6:00 PM. See you there!

Just now

Text Message

↑

SHIFT COORDINATOR

Proof your crew was there

Ace sends a one-tap GPS verification link at clock-in. Location is compared against the job site and flagged as Verified or Flagged on your dashboard.

9:41

Clock in

Meridian Tower - Floors 1-3

Verified

42 meters from job site

Clock-in time6:02 PM

Address100 Meridian Ave

DistanceWithin range

TONIGHT'S CHECKLIST

Vacuum lobby & hallways

Clean restrooms (3)

Empty trash & recycling

Mop hard floors

SHIFT COORDINATOR

Missed shifts caught instantly

If someone misses clock-in, the Shift Coordinator alerts the owner and starts finding coverage.

9:41

Ace -> Owner

Text Message

Ace

Alert: James Wilson hasn't clocked in for Bay Area Law Group (6:00 PM shift). It's now 6:15 PM. Want me to find a replacement?

Just now

Owner

Yes please

Just now

On it. I'll text the available crew and update you when someone confirms.

Just now

Text Message

↑

OPERATIONS MANAGER

Intelligent scheduling — optimized, approved, sent

The Operations Manager builds your weekly schedule, optimizes crew assignments to minimize travel time, gets your approval, then texts every crew member their shifts.

9:41

Ace -> Owner

Text Message

Ace

Your schedule for Mar 24 - Apr 6 is ready. 42 shifts across 8 locations. Coverage: 100%. Want me to send it to the crew?

Just now

Owner

Looks good

Just now

Done. All 12 crew members have been notified with their schedules and calendar invites.

Just now

Text Message

↑

SHIFT COORDINATOR

Your crew texts in their language

The Shift Coordinator detects each crew member's language and replies natively in English, Spanish, Portuguese, Haitian Creole, or French. No setup required.

9:41

Maria Garcia

Text Message

Ace

Hola Maria, tienes turno mañana en Meridian Tower de 6:00 PM a 10:00 PM. ¿Puedes confirmar? Responde SÍ o NO.

Just now

Miembro del equipo

SÍ

Just now

Gracias Maria, estás confirmada para Meridian Tower mañana a las 6:00 PM. ¡Nos vemos!

Just now

Text Message

↑

OPERATIONS MANAGER

Smarter assignments with route optimization

The Operations Manager factors in travel time, zones, and location history when assigning crew. Closer crew, less windshield time, more margin per job.

Route Optimization

OPERATIONS MANAGER

Supervisors where it matters

Flag locations that require a supervisor on-site. The Operations Manager prioritizes supervisor-qualified crew for those shifts and warns you if none are available.

9:41

Ace -> Owner

Text Message

Ace

Heads up: Summit Medical requires a supervisor but none are available Thursday night. Want me to reassign Maria (supervisor) from Park Avenue?

Just now

Owner

Yes do it

Just now

Done. Maria moved to Summit Medical, and I've assigned Carlos to cover Park Avenue.

Just now

Text Message

↑

OPERATIONS MANAGER

Your morning briefing via text

The Business Advisor texts yesterday's recap and today's outlook every morning.

9:41

Ace -> Owner

Text Message

Ace

Good morning! Here's your daily digest: ✓ 8/8 shifts completed yesterday ✓ 1 call-out handled (Carlos -> Maria) ✓ 2 new prospects qualified Today: 6 shifts scheduled, 5 confirmed, 1 pending.

Just now

Text Message

↑

SHIFT COORDINATOR

No app. No login. Just text.

Crew texts to clock in and out — no app required. The crew portal gives a visual schedule, timesheets, and checklists via any SMS link. No download, no password.

9:41

Hola Maria!

CleanSlate Portal del equipo

lunes, 7 de abril

Downtown Office

8 AM - 12 PM

123 Main St, Ste 400

En curso

Lista 3/5Completar todo

Aspirar vestibulo

Trapear pisos

Vaciar basura

Limpiar banos

Limpiar superficies

No puedes asistir?

TURNO DISPONIBLE

Medical Plaza

Hoy 1 PM - 4 PM

Hoy

Horario

Horas

Texto

OPERATIONS MANAGER

One-time work orders, same pipeline

Deep cleans, move-outs, and event jobs run through the same assignment pipeline as recurring work.

Open

Completed

Deep Clean

Bay Area Law

MediumScheduled

Move-out Clean

Presidio Financial

HighOpen

Floor Wax

Meridian Tower

LowOpen

SHIFT COORDINATOR

Photo inspections → client reports

Crew texts photos after cleaning. The Shift Coordinator turns them into client-ready reports automatically.

9:41

Andre Laurent

Text Message

Crew Member

Finished Meridian floors 1-3. Photos attached.

Just now

Ace

Photos received. Inspection report generated and sent to Sarah Chen at Meridian Office Park.

Just now

Text Message

↑

SHIFT COORDINATOR

Every task tracked. Every room verified.

Per-location checklists with item-level tracking. Crew complete tasks via text or the crew portal. Issues flagged instantly. Completion status on every shift.

Summit Medical

Main clinic | Cleaning checklist

3/5

Vacuum waiting room

Disinfect exam surfaces

Photo verified

Restock PPE dispensers

Empty biohazard bins📷

Photo required to complete

Mop all floors

Crew on shift

Maria Garcia

Clocked in at 6:02 PM

Quality

★★★★★

Last inspection: 4.8 avg

OPERATIONS MANAGER

Visual schedule with live coverage

See every shift, crew assignment, and confirmation status across the week at a glance.

Mar 22 – Mar 28, 2026←→

TodayAdd shift

Sun

4 shifts

Mon

4 shifts

Tue

4 shifts

Wed

5 shifts

Thu

5 shifts

Fri

6 shifts

Sat

—

4 schedule issues detected

View

Thursday, Mar 265 shifts

6:00 PM

10:00 PM

Meridian Tower - Floors 1-3

Ana

Confirmed

6:00 PM

10:00 PM

Summit Medical

Unassigned · 0/1

Unassigned

6:00 PM

10:00 PM

TechFlow HQ

Unassigned · 0/1

Unassigned

7:00 PM

11:00 PM

Bay Area Law

James Wilson

Confirmed

SHIFT COORDINATOR

Call-outs resolved without a single phone call

When someone can't make a shift, the Shift Coordinator finds a replacement, confirms it, and updates the schedule.

9:41

David Thompson

Text Message

Crew Member

Hey I can't make it tonight, my car broke down

Just now

Ace

Got it David, I'll find a replacement for Meridian Tower tonight. Hope you get it sorted.

Update: Fatou Diallo has been confirmed as your replacement for tonight. The schedule is updated.

Just now

Text Message

↑

SHIFT COORDINATOR

Every shift confirmed before you wake up

The Shift Coordinator texts your crew the day before each shift. Declines trigger automatic replacement.

9:41

Fatou Diallo

Text Message

Ace

Hi Fatou, you're scheduled for Meridian Tower tomorrow (Tue) 6:00 PM - 10:00 PM. Can you confirm? Reply YES or NO.

Just now

Crew Member

YES

Just now

Thanks Fatou, you're confirmed for Meridian Tower tomorrow at 6:00 PM. See you there!

Just now

Text Message

↑

SHIFT COORDINATOR

Proof your crew was there

Ace sends a one-tap GPS verification link at clock-in. Location is compared against the job site and flagged as Verified or Flagged on your dashboard.

9:41

Clock in

Meridian Tower - Floors 1-3

Verified

42 meters from job site

Clock-in time6:02 PM

Address100 Meridian Ave

DistanceWithin range

TONIGHT'S CHECKLIST

Vacuum lobby & hallways

Clean restrooms (3)

Empty trash & recycling

Mop hard floors

FEATURE MATRIX

Everything in scheduling and operations

18 capabilities covering coverage, route-aware assignments, field accountability, and crew coordination.

Shift Coordinator

✦

Automatic Replacement

Full call-out → replacement → confirmation workflow

✦

Shift Confirmation

Day-before text confirmation with every crew member

✦

Missed Shift Escalation

Shift Coordinator alerts owner when crew doesn't clock in

✦

Intelligent Scheduling

Operations Manager builds and optimizes your weekly schedule automatically

✦

Multilingual Texting

English, Spanish, Portuguese, Haitian Creole, French

✦

Global Schedule Optimizer

Minimizes total travel time across all crew assignments

✦

Route-Aware Assignments

Travel time, zones, and location history factor into crew assignments

✦

Daily Owner Digest

Morning text summary of operations and outlook

✦

Clock-In/Out via Text

Crew texts to start and end shifts, no app needed

Operations Manager

✦

Supervisor Scheduling

Flag locations requiring supervisors, priority assignment with warnings

✦

Coverage Tracking

Real-time shift coverage with ring visualization

✦

Schedule Management

Visual calendar with crew assignments and status

✦

GPS Geofencing

Verify crew location at clock-in against the job site address

✦

Structured Checklists

Per-location cleaning checklists with item-level tracking

✦

Photo Verification

Require photo proof for specific checklist items before completion

✦

Crew Portal

Mobile portal for schedule, clock-in, checklists, and open shifts — no app download

✦

Work Orders

One-time jobs with full crew assignment pipeline

✦

Supply Management

Crew texts supply needs, Operations Manager logs and prioritizes

REST OF TEAM

See the rest of the team

Scheduling is one piece of the front office. The rest of Ace's specialists cover growth, revenue, and business intelligence.

SALES REP

AI-managed CRM and sales pipeline

Qualify leads, build proposals, and move opportunities to signed contracts.

Explore →

ACCOUNT MANAGER + BILLING COORDINATOR

Every dollar tracked, billed, and collected

Manage client relationships, invoicing, collections, and profitability in one place.

Explore →

BUSINESS ADVISOR + SUPPORT CONCIERGE

Text to command. Text to know.

Run the business by text, get instant answers, and stay ahead with proactive reporting.

Explore →

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